Pre-Orders and Back Orders

Pre-Order & Back-Order Policy (Out-of-Stock Items)

TL/DR:  Pre-orders and back-orders allow you to reserve your spot in the production queue.  If you cancel after that reservation is made but processing has not started, you can be refunded 50% of your deposit. After the product starts, your deposit is non-refundable - because we’ve already started building your gear.

What counts as a pre-order vs. back-order

• Pre-order: New product or next production run that hasn’t landed yet. An ETA window is shown on the product page.
• Back-order: Ongoing product that’s temporarily out of stock with an ETA window shown on the product page.

Payment & deposit

• A 100% deposit at checkout is required to reserve your unit(s) and your place in line.

Cancellations & changes

• 24-hour grace period: Cancel within 24 hours of placing your order → full refund of the deposit.
• After 24 hours: Cancel anytime before manufacturing begins → the 50% deposit is forfeited (non-refundable). 
• Address changes / split shipments / color changes: Possible before the order enters final packing; may incur additional shipping/handling.
• Refusing delivery is treated as a cancellation after shipment and will incur round-trip shipping plus a processing fee; the deposit remains non-refundable.

ETAs, delays & updates

• ETAs are best estimates based on production and freight. If an ETA shifts, we’ll email updates.

Price locks

• Your pre-/back-order price is locked at checkout—even if pricing changes later.

Warranty & returns

• Once delivered, the normal warranty applies. 

Why we do it this way:

Reserving steel, coatings, machining, and freight for heavy equipment isn’t a “click-undo” situation. Your deposit funds real work (and real metal), so we keep it if you cancel after we’ve locked things in. It’s not a gotcha; it’s how we keep quality high and lead times honest.